CLICKS GROUP

Introduction

To deliver service excellence through economical client service, purpose of sale (POS) operational activities and selling future that results in a positive client expertise.
Job description

Job Objectives:

To with efficiency execute all operational activities at the purpose of sale in a very timely and economical manner
To maintain high levels of accuracy once scanning merchandise and assembling payment for product purchased, as well as actioning clubcard rewards.
To ensure the safe handling of money in the slightest degree times.
To proactively promote the Clicks’ clubcard and to register new clubcard members so as to attain the clubcard participation targets
To make customers responsive to promotions so as to absolutely have an effect on sales and to make sure customers “feel sensible and pay less”.

To deliver superior client service by acting as a whole ambassador, being visible and giving a friendly and skilled service.
To with efficiency execute and maintain all selling and general housework duties in line with store and visual merchandise standards.
To support the Group’s vision to be the customer’s 1st selection health and wonder retail merchant by living and driving the corporate values.
To maintain updated information on merchandise, ranges, promotions and events so as to produce the right info to customers in the slightest degree times.

Knowledge:

Basic maths calculations
Retail/FMCG background and understanding of selling and promotions principles
Understanding of stock management procedures 

Information of client service excellence

Skills:

Coming up with and organising skills
Problem-solving skills
Sturdy client orientation
Sensible communication skills
Ability to use a Computer
Numeracy/Maths skills

Competencies:

Essential:

Relating and networking
Following directions and procedures
Delivering Results and Meeting client Expectations

Desirable:

Operating with individuals
Persuading and Influencing
Coming up with and Organising
Addressing Pressures and Setbacks

Minimum necessities

Experience:

Desirable: expertise in a very client facing role among a retail/FMCG store operations atmosphere

Education:

Essential: National Senior Certificate
Desirable: Maths 50 percent and English 50 percent at Matric/Grade 12 level

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