Call Centre Agent
| Reference Number | MOT241111-15 |
| Job Title Agent: | Call Centre | Europcar | Bruma, JHB |
| Branch/Department | Call Centre – Zulberg Close |
| Job Type Classification | Permanent |
| Location | Bruma, Gauteng |
| Closing Date | 2024/11/21 |
Job Description
A permanent opportunity for a Call Centre Agent is available at the Call Centre located at Zulberg Close within Europcar.
We are completely dedicated to offering our customers competitive car rental rates and service that is consistent with our “Moving your Way” philosophy at Europcar.
This position is advantageous for individuals who derive gratification from providing service, are capable of managing stress, and possess the capacity and motivation to consistently create a sense of exclusivity among customers.
If this describes you, this position is ideal for you!
Summary of the Role
To ascertain the requirements of our consumers, and to satisfy and surpass their expectations with our service offerings.
Ensure the continued expansion of the business by providing professional interactions and effective service to consumers and booking agents.
In the event that your application is selected for further consideration, you will be contacted to schedule an interview.
Please consider your application unsuccessful if you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure.
Specific Role Responsibilities
- Present an exceptional quality of customer service at all times.
- Manage reservations and quotations for vehicle rentals on both a domestic and international scale.
- Display precise and up-to-date knowledge of the products, services, promotions, terms and conditions, processes, rental policies, and other general knowledge that is required to fulfill their responsibilities.
- Maximize the potential for rental product and service sales and employ up-selling strategies to facilitate the attainment of departmental objectives and targets.
- Distribution of general information and post-purchase support.
- Resolution of disputes
- Maintenance of records
- Develop relationships with internal departments.
Experience and Qualifications
Minimum Level of Experience
- Two years of experience in a call center or customer service environment
Minimum Qualification:
- NQF level 4 (Matric or equivalent)
Minimum Requirements
- Computer-literate with an intermediate level of proficiency in Outlook and Excel.
- A legitimate, unendorsed driver’s license.
Personal Attributes and Skills
Proficiency
- Superb communication abilities
- Effectively conducting a requirements analysis with customers.
- Active listening abilities
- Customer service abilities
- Effective selling abilities
- Follow the rules and procedures with discipline.
- Adaptable: exhibits a positive attitude toward change and is a rapid learner.
- Accuracy and meticulousness.
- Influence
- Skills in establishing rapport
- Time management
- Capable of demonstrating tolerance and forbearance
Personal Characteristics
- Customer-centric
- Particularly in the application of skills, knowledge, attitude, and talents, consistent.
- Target-oriented
- Patient
- Observant
- Team player
- Resilient: must be capable of functioning under continuous duress and measurement.
- Integrity that is constructive
- Self-driven
- Self-assured