eThekwini
Call Center Agent
Subtleties
Shutting Date
2022/11/11
Reference Number
ETH221021-5
Work Number
33007340-1
Work Title
Call Center Agent
Work Type
Permanent
Division
Activities
Office
Client Services And Deals
Branch
Contact Center
Opportunity Gathering
Exchanging Services
Answering To
Supervisor (Contact Center)
Area – Town/City
eThekwini
Area – Territory
KwaZulu-Natal
Area – Country
South Africa
Work Reason
To go to all electricity related flaws and grumblings revealed by purchaser through the affirmation, examination and prioritization of issues.
Key Liability Regions
Breaking down, handling and co-ordinating data on the service interference process.
Getting solicitations or grumblings from clients, catches applicable data on the PC framework utilizing the fitting programming bundle to start the necessary activity from the LV Control staff.
Handling and leading record tasks and client support data and activities.
Giving the client important data which could incorporate data/activity on
eThekwini Electricity guideline, arrangements and methods; eThekwini Electricity business;
harms and claims; staff area and contact subtleties; energy utilization; duties; robbery;
unapproved admittance to eThekwini Electricity locales and wrong/trick calls.
Partaking in and starts nonstop improvement valuable open doors by distinguishing framework,
cycle and client issues, special cases, needs and service improvement valuable open doors
also, detailing such to the Senior Agent or Administrator.
Addressing eThekwini Electricity expertly during the connection with the Call Place.
Dealing with calls as indicated by quality services, Batho Pele standards, issue logging, standard working system and road lighting standard working methodology.
Moving hazardous calls from shoppers to Managers according to buyer demand or
agent not having the option to deal with a call.
Shutting the connection when all essential activities have been finished.
Fundamental Necessities
Matric/Grade 12.
A year important encounter. PC education.
Favored Necessities
Matric/Grade 12 or more important endorsement authorize by SAQA.
year and a half pertinent encounter.
Lodging Sponsorship
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Leave
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Clinical Guide
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Different Stipends
N/A
Annuity Asset
Indeed
Compensation
R197 994.81/R257 017.53 Per Annum
thirteenth Check
Indeed
Contact Name
Electricity Counter
Contact Phone
0313119571/0313119123/0313119519
Strategy
Need will be given to candidates who are underrepresented concerning race, orientation and handicap inside the word related level of the individual publicized posts.
People with incapacities are firmly urged to apply.
A worker might be sent to any of the offices, stations or work environments of the region inside its area of ward.
Soliciting by councilors or authorities in regard of these positions will
lead to preclusion of the candidates.
Word related appraisals might be embraced as a feature of the determination interaction.
You will be expected to go through a pre-commitment clinical assessment.
Candidates who have not been reached in somewhere around 90 days from the end date ought to view themselves as fruitless.
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