Department of Labour is Hiring

Call Centre Agent Jobs (X3 Posts)

Ref No:
Hr4/4/3/1/Cca/Uif
SALARY:
R 176 310 per annum

CENTER:

Unemployment Insurance Fund: Pretoria

REQUIREMENTS:

Grade 12 Certificate / equivalent.
No experience needed.

Knowledge:

Unemployment Insurance Act (UIA),
Unemployment Insurance Contributions Act (UICA),
Batho Pele Principles,
Call Centre Operating System.

Skills:

Communication (verbal and written),
Listening,
Computer Literacy,
Interpersonal,
Customer Focused.

Duties:

Provide inbound and outbound calls services.
Render helpdesk services.
Maintain the corporation database.

ENQUIRIES:

Ms JN Twala and Mr NG Kgatle
Tel: (012) 337 1855/1563

Applications:

Chief Director:
Human Resources Management, P O Box 1851, Pretoria, 0001
OR
hand shipping at nook Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention:
Sub- directorate:
Human Resources Management, UIF

DUE DATE:

18 November 2022 at 16:00

NOTE/ Instruction:

Applications quoting the applicable reference variety have to be submitted on the new structure Z83, accessible from any Public Service Department or on the web at www.gov.za/documents.
Received functions the usage of the unsuitable utility for employment (old Z83) will no longer be considered.

Each utility for employment shape need to be entirely completed, duly signed and initialled by means of the applicant.
Failure to completely complete, preliminary and signal this structure may also lead to disqualification of the software at some point of the decision process.

ONLY a thoroughly completed, initialled and signed new shape Z83 (Section A, B, C and D obligatory and (Section E, F and G pass by if CV attached) and currently up to date complete CV (with designated preceding experience) is required.

Only shortlisted candidates will be required to post certified copies of skills and different associated files on or earlier than the day of the interview following the verbal exchange from Human Resources and such qualification(s) and different associated document(s) will be in line with the necessities of the advert.

Foreign qualification need to be accompanied by way of an assessment document issued by way of the South African Qualification Authority (SAQA) (only when shortlisted).
Applicants who do now not comply with the above-mentioned instruction/ requirements, as nicely as functions obtained late will now not be considered.

The Department does now not take delivery of functions through electronic mail or fax.
In the event that you fail to submit all the requested documents, consider your application being not being considered.
Correspondence will be confined to short-listed candidates only.

If you have no longer been contacted inside eight (8) weeks after the closing date of this advertisement, please be given that your utility was once unsuccessful.
Suitable candidates will be subjected to a personnel suitability take a look at (criminal record, citizenship, savings document checks, qualification verification and employment verification).

The Department reserves the proper now not to make any appointment(s) to the above post.
A pre-entry certificates bought from National School of Government (NSG) is required for all SMS applicants.

The direction is accessible at the NSG beneath the title Certificate for entry into SMS and the full important points can be received by using following the under link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/.

Following the interview and technical exercise, the choice panel will endorse candidates to attend ordinary managerial talents the use of the mandated DPSA SMS competency evaluation tools.

The Department is an equal chance affirmative action employer.
The Employment Equity Plan of the Department shall inform the employment decision.
It is the Department’s intention to promote fairness (race, gender and disability) thru the filling of this post(s)