TSEBO
CALL CENTRE AGENT
Subtleties
Call Center Agent (TSE221027-4) – Tsebo
Shutting Date
2022/10/30
Reference Number
TSE221027-4
Work Title
Call Center Agent
Specialty Unit/Division
Tsebo Offices Arrangements
Work Type Grouping
Permanent
Area – Town/City
Johannesburg
Area – Region
Gauteng
Area – Country
South Africa
About Us
Tsebo Offices Arrangement is searching for a Call Centre Agent
To be the main telephonic resource to Tsebo Offices
Arrangements client and to guarantee comprehension of the client’s necessities and address them in an effective and proficient way offering fast goal inside set time spans.
As a main African Incorporated Work environment Management Arrangements Supplier, Tsebo Arrangements Gathering offers clients diminished expenses, hazard and intricacies along with expanded quality, effectiveness and efficiency.
We spend significant time in Catering,
Offices Management,
Cleaning and Cleanliness,
Bug Control,
Assurance,
Energy,
Acquisition,
Work area Plan,
Engineering,
Remote Camps, and the sky is the limit from there.
Fostering our kin – the core of Tsebo – is the underpinning of our motivation.
The outcome is a learned labor force that is in contact with each subtlety of our clients’ requirements.
Obligations
Log Calls
Log calls precisely on the framework.
Log caller subtleties, area (Building) subtleties and shortcoming subtleties.
Order calls, focus on and relegate calls.
Note every significant detail and remarks.
Near fiascoes when required.
Perform Day to day
Check for alert signs. Explore and execute correction plans as the need might arise.
Screen basic highlights and guarantee interaction and hardware are working as indicated by set boundaries
Caller Reaction and Follow-Up
Answer callers inside the characterized reaction time.
Give criticism on work progress.
Get caller fulfillment remarks at work close.
Service Supplier Follow-Up
Follow-up call progress with interior and outer service suppliers.
Report on terrible showing and heighten calls which have surpassed their time designation.
Caller Association
Handle all calls in a pleasant and cordial way.
Handle troublesome callers with deference and diplomacy.
Raise troublesome callers to the Call Place Boss when vital.
Reports
Produce reports as mentioned by the Manager.
Input
Give input and basic perception to the Structure Supervisor on everyday issues and execution.
Consumer loyalty
Guarantee an elevated degree of client care is given and kept up with.
ISO 9001; 14001 and 18001 – Quality, Ecological and Health and Wellbeing Norms
Stick to the Tsebo’s Security, Health, Natural and Quality (SHEQ) Management Framework’s Strategies and Systems of as relevant to this position.
Specially appointed
Play out any sensible activity in accordance with your job, however not recorded in that frame of mind above, as mentioned by management.
Abilities and Skills
Fundamental information on the client and the building(s) where the capability works.
Experience with building designs and frameworks
Cordiality and client driven center
Great information on electrical installations, fittings, fixes and support thereof
Comprehend and adhere to oral and composed guidelines
Capacity to design, coordinate and control own work exertion
Great Phone manners and relational abilities.
Great relational abilities.
Should be dependable and solid
Should be agreeable
Should be self-inspired and group arranged
Should be well disposed, courteous and accommodating while managing clients
Should have the option to work under tension
Capabilities
Grade 12/Matric
Call Center capability required
A Secretarial or Office Organization endorsement/diploma would be an additional benefit
1-2 years’ involvement with comparative climate
PC proficient on MS Office bundles – (MS Word, Succeed, PowerPoint and Access)
BMS framework information and experience
Strategy
Tsebo is focused on safeguarding your own information as well as your privileges connecting with the data in accordance with the arrangements of the material information security regulations.
As an organization we are focused on Business Value while selecting inside and remotely.
It is organization strategy to advance from inside at every possible opportunity.
In this manner, kindly know that inside up-and-comers will be viewed as first prior to evaluating outside candidates.
Kindly note that Tsebo won’t charge people looking for work any expenses, whether for enrollment, application, organization or position.