City Of Joburg
Braamfontein, Gauteng
Permanent
| Department | Group Finance |
| Branch | Revenue Shared Services Centre |
| Location | Thuso House, 61 Jorissen Street, Braamfontein |
Compensation
- Qualification completed with a minimum of 360 credits: R9 531,54 per month (Basic Salary, No Benefits)
- Enrolled as a student: R3 500,000 per month (Salary without benefits)
Minimum Requirements
- A student enrolled in a NQF level 6 qualification
- A relevant tertiary qualification at NQF level 6
- Grade 12 (NQF level 4).
- Only residents of the City of Johannesburg will be taken into account.
Primary Function
- To ensure that revenue-related inquiries are resolved on the first point of contact, provide a high level of Call Centre service, both telephonic and written, by taking the initiative to analyze, identify account queries, and process necessary procedures using all available resources.
- Log and/or escalate all queries that cannot be resolved to the relevant department, while meeting or exceeding the targets set by the R & CRM department and the needs of customers.
Primary Areas Of Learning
- To ensure that all revenue account-related queries related to all service officers are logged and processed by the appropriate back-end department, the City of Johannesburg will implement standard operational procedures.
- Queries that are resolved for the first time will be logged and resolved promptly.
- Perform specific sequences that are associated with the maintenance of information, data, and documents that are based on electronic technology.
- To become a member of the Performance Management Policy of the City of Joburg Municipality
- To guarantee that the appropriate focus and support are provided, it is essential to maintain strong customer and working relationships with RSSC customers, peers, and other internal stakeholders.
- To effectively and cost-effectively utilize the operational assets and resources in the area of responsibility in accordance with the legislative framework of the City’s policies and procedures
Distinguishing Skills
- Proficiency in Microsoft Office Applications
- Capacity to solve problems
- Effective time management
- Exceptional communication and listening abilities (both written and verbal)
- Exceptional interpersonal abilities
Core Learning Competencies
- Fundamental understanding of invoicing functions and concepts
- Retention and retrieval of knowledge
- Capacity to manage duress
- Capacity to comprehend mathematical data
- Precision and meticulousness
Application
- Please be advised that only applications submitted online will be considered.
- To submit an application, please utilize the hyperlink provided below
Closing Date 24 October 2024