Work Title
Customer Service Agent
Minimum Experience
Grade 12
Organizational Industry
Quest
Work Region
Western Cape, Goodwood
Closing Date
1 December 2022
Job Details
To handle all calls and complaints from customers and to do a follow up on the issue
Requirements
- Grade 12/Matric
Advantageous Qualifications
- 1 to 2 years Client/Client assistance
Work Particulars
- Handle a lot of approaching calls
- Produce new customers
- Distinguish and survey clients’ needs to accomplish fulfillment
- Assemble manageable connections and trust with client accounts through open and intuitive interactions
- Give exact, legitimate and completed data by utilizing the right techniques and instruments needed
- Meet individual/client assistance group deals, targets and call answering
- Handle client objections, give suitable arrangements and choices ; follow up to guarantee goal
- Track client records, process client records and document archives
- Follow correspondence methods, rules and arrangements
- Take the additional mile to approach new customers
Fundamental Capabilities
- Demonstrated client assistance experience or experience as a Client Administration Delegate
- History of over-accomplishing standard
- Strong telephone handling of abilities and focus
- Experience with CRM frameworks and practices
- Client direction and capacity to adjust/answer various kinds of characters
- Amazing relational abilities
- Ability to perform multiple tasks and successful time management
Required States For Business
- Expressive and pleasing
- Able t work in a high constrained climate
- Should deal with the happy season
- Contacting clients
- Speaking with Clients
- Inbound Client assistance