EPWP DATA CAPTURERS, QUEUE MARSHALS & GENERAL WORKERS - THE CITY OF JOBURG

EPWP

EPWP
Johannesburg, Gauteng
Permanent

Department	Health
Branch	Integrated Policy, Planning and Research Unit
Salary	R3 500 pm (monthly stipend)
Location	Various Region (A – G)

Appointment Requirements

10th grade or higher
Individuals aged 18 and older (preference given to youth)
Individuals with disabilities
In-depth understanding of the City’s policies, procedures, and best practices regarding health and social issues
Good writing and verbal communication skills, as well as numerical proficiency; and
Various applications of electronic devices, including the transmission of communications and the utilization of the internet.

Primary Functions

General Laborers

To maintain the cleanliness of the reception areas, consulting rooms, offices, kitchens, and laundries, among other areas.
Ensure that all surfaces utilized for clinical procedures are cleansed and dusted appropriately before the clinic procedure areas are set up.
To organize and replace unclean linens in all consulting rooms
Empty the dustbins and guarantee that the clinic’s immediate vicinity is free of refuse.

Data Collectors

The acquisition and conclusion of client records, as well as the updating of client information.
Compiling monthly statistics regarding clinic clients’ visits
The retrieval of files upon request from departmental personnel and the filing of completed client cards in alpha-numeric or chronological order.
Utilize the appointment method to schedule the services that are required at a variety of clinics.
Ensure that the clinic has sufficient supplies by coordinating the procurement of stationary, clinic records, and essential printed material.
Recording discussions and composing minutes of departmental meetings, which are then forwarded to specific personnel.

Queue Marshals

Greetings to patients and visitors
Assist in the provision of information and the direction of clinic clients in a variety of settings, thereby ensuring the efficient flow of patients.
Screen patients in the reception areas.
Managing and controlling queues, as well as directing customers to the appropriate areas of the facility.
Manage the helpdesk and respond to patient inquiries.

Primary Performance Areas

Distinguishing Skills

Understanding of the City’s policies, procedures, and best practices regarding health and transversal issues.
Collaborative efforts,
Honesty and accountability,
Time management
Effective organizational abilities
Emotional intelligence
Prudence
Capacity to take the initiative when required to achieve essential results, even in high-pressure situations.

Essential Skills

Effective communication abilities,
Integrity and confidentiality.
Ethics, HR Values, and CoJ Values in Customer and Service Delivery Management (Batho Pele).
Confidentiality, Impact, and Professionalism.

Applications