General Assistant
Cashbuild
Secunda, Mpumalanga
Permanent
Secunda, South Africa OPS 3 DIV 6 – SECUNDA
Description
Guarantee thorough customer service in-store.
Management of inventory, price labeling on shelves, and maintenance within the assigned area of duty.
Requirement
- Minimum Grade 10 or NQF Level 3 and one year of relevant work experience, or Grade 12 without relevant work experience.
- Proficiency in English and the primary language spoken in the relevant geographical region of the position.
- Legitimate South African identification or employment authorization
- Capability to execute fundamental calculations with precision.
- Must be prepared to work shifts, weekends, and public holidays.
- Must possess the ability to perform under pressure
Client Assistance
Provide guidance and support to customers regarding appropriate items and inquiries.
Facilitate and address customer grievances
Merchandising Standards
- The bulk stock section must be merchandised securely and in accordance with the store layout design.
- Ensure that your designated space is completely merchandised in accordance with the store layout and planograms.
Domestic management
- Ensure that your area is devoid of impediments, merchandise is displayed promptly upon receipt, and that customers may navigate your aisle without danger of damage or annoyance.
- Accurate shelf price labeling within the designated area of responsibility.
- Verify that the checklist is completed as mandated during duty with the Canteen and Toilet/Showers schedule.
Occupational Health and Safety Administration (OSHA) Requirements
- Compliance with Occupational Health and Safety Administration (OHSA) regulations, including the utilization of safety equipment and the assurance of safety for both customers and workers within the designated area of responsibility.
- Ensure that the stock in the area of responsibility (racking and bulk) is merchandised safely for customers and colleagues to navigate inside the store.
- Notify the Store Manager of any irregularities.
Manage Stock Loss
- Notify the Store Manager of any damaged inventory within your area of responsibility.
Strive for outcomes
- Meets established objectives and executes tasks with precision and in accordance with the requisite standards.
- Implements optimal quality standards as defined by the organization and strives to fulfill obligations.
Resolve Issues
- Discerns issues and investigates underlying causes
- Addresses difficulties and escalates matters as necessary
- Utilizing pertinent information from one’s department and operational environment to address issues.
Make Decisions
- Executes decisions in accordance with business policies and established schedules.
- Evaluates actions with careful consideration of their effects within the scope of duty.
- Executes decisions in accordance with established processes and policies.
Plan
- Strategies within the context of operational and departmental policies and procedures
Handle Pressure
- Effectively manages pressure and consistently regulates personal responses regardless of time or task demands.
Collaborate
- Exhibits politeness and readiness to aid when interacting with customers, suppliers, and colleagues.
- Capable of managing daily conflict situations proficiently
Communicate
- Exhibits politeness and efficiency in daily interactions with others, according with company principles.
- Facilitates the dissemination of pertinent information to key parties.