Guest Relations Officer
Durban, KZN
Permanent
| Closing Date | 2024/10/25 |
| Reference Number | ETH240920-2 |
| Job Number | 45000090 |
| Job Title | Guest Relations Officer |
| Job Type | Permanent |
| Job Grade | T10 |
| Division | Stadium Retail And Attractions |
| Department | Commercial And Events Services |
| Branch | Events Sales And Marketing |
| Vacancy Group | MOSES MABHIDA |
| Reporting To | Retail And Attractions Supervisor |
| Location – Town / City | DURBAN |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
| Special Conditions | Required to put in additional hours as needed to ensure the smooth running of the event. The executive of any function as delegated by the Head of Department or immediate manager in terms of power provided in the relevant legislation and related to the functions of this job. |
Job Purpose
Assists the Guest Relations Officer with more complex inquiries and tours, while also providing oversight in this area.
Key Responsibility Areas
- Accompanying tour groups and giving information about the stadium at various stops along the way
- Making sure two-way radios are in good working order so that visitors and tour operators can communicate effectively throughout the shift
- Before the tour begins, make sure the platform key, indemnity forms, and harnesses are ready.
- Clean the exhibition center so it’s ready to open at 9 in the morning.
- Check all equipment to make sure it’s ready for the presentation.
- Update the tour script and presentation.
- Check routes and the sky car.
- Write a daily shift report to report on daily operations.
- Help with events by making direct signage as needed.
- Health and fitness are necessary physical qualifications.
- Work safely while positioned at a height.
Skills And Knowledge
- Task Administration.
- Arranging and preparing.
- Connecting with others Socially.
- Talking to people.
- A focus on service delivery.
- A focus on doing action.
- Being resilient.
- Finding Solutions.
- Being Responsible and Acting professionally
- Orientation towards Learning.
- Orientation to the Team.
Requirements
- A National Qualification Framework (NQF) Level 6 Diploma in Tourism, Sports Management, or a Related Field.
- The ability to operate a motor vehicle legally.
- Having worked in the hospitality or tourism industry for at least 2 years is a must.
- Proficiency with PCs.
- Manages more complex guest cases and assists the Guest Relations Officer as needed.
Responsibilities
- Acknowledging and accommodating Tour Operators and Visitors
- Assisting guests on stadium attractions by maintaining functional two-way radios to ensure effective communication during the shift
- Guiding tour groups through the stadium and offering information at various places of interest
- Prepare all necessary safety equipment, such as harnesses, platform keys, and indemnity forms, the night before the tour begins.
- Clean the exhibition center so it is ready to open at 9 in the morning.
- Check that all equipment is in working order before the presentation.
- Update the tour script and presentation.
- Check routes and the sky car.
- Write a daily shift report to report on daily operations.
- Help with events by making necessary direct signage.
| Preferred Requirements | • 3 years relevant experience in a Hospitality or Tourism environment. |
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | N/A |
| Pension Fund | Yes |
| Remuneration | R 311 261.52 – R404 033.88 per annum |
| 13th Cheque | Yes |
| Contact Name | HUMAN CAPITAL OFFICER |
| Contact Telephone | 031 322 5849 |