Komatsu Career
Call Center Operator
Posted Date: Oct 3, 2023
Location:
Wadeville, Germiston, ZA, 1428
Req ID: 28116
Onsite or Remote: Onsite Position
Komatsu serves as an essential collaborator within the construction, mining, forestry, forklift, and industrial machinery sectors, effectively enhancing customer value through the provision of pioneering solutions.
By leveraging our advanced Internet of Things (IoT) technologies, diverse range of products, extensive regional distribution channels, and global service network, we effectively harness the potential of data and technology to improve safety and productivity, while simultaneously optimizing performance.
Komatsu provides support to a diverse range of markets, encompassing housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical sectors.
This support is facilitated through the utilization of various brands and subsidiaries, such as TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The purpose of this document is to provide an overview of Call Center Operator job.
The location of the position will be Wadeville, and the individual in this role will be responsible for reporting to the Supervisor of the Call Centre.
The process of expediting breakdowns, encompassing the entire duration from initiation to completion, while also ensuring the proper maintenance of the breakdown register.
Engaging in effective communication with various business units and sales representatives in order to address and resolve customer concerns.
The primary duties and obligations associated with a particular job position.
The task involves responding to customer calls and efficiently managing the process of resolving breakdowns, from initiation to completion, while also ensuring the accurate maintenance of the breakdown register.
The regular reception of customer orders through a proxy platform.
The process of generating sales orders within the SAP system.
The daily execution of customers’ requests for quotations (RFQs) is carried out, along with the generation of service notifications for CEP units that are being ordered, which includes performing PNC functions.
Addressing disruptions in supply chain management when inventory is depleted.
Engaging in effective communication with various business units and sales representatives in order to address and resolve customer concerns.
Call Center Operator Qualifications and requirements
Applicants must possess a Grade 12 education or its equivalent.
Previous experience in a customer service call centre setting would be beneficial.
Proficiency in SAP.
The individual possesses a high level of proficiency in utilizing the Microsoft Office Suite, specifically Excel. Additionally, they hold a valid driver’s license and possess a dependable means of transportation.
Supplementary details
The acquisition of behavioral competencies is essential in various domains, including professional settings, educational institutions, and personal development.
These competencies encompass a range of skills and attributes that
The ideal candidate should possess a customer-oriented mindset and demonstrate self-motivation and high energy levels.
Flexibility to work various shifts is required.
Additionally, the ability to work independently and maintain productivity without direct supervision is essential.
The candidate should also exhibit the capacity to perform effectively under stressful conditions while maintaining a strong focus on accuracy.
With a focus on ongoing cost reduction efforts, we strive to align our actions accordingly.
I possess knowledge and understanding of the Komatsu Way culture.
The two main areas of focus in this study are key performance behaviors and effective relationships.
The concept of critical thinking refers to the ability to analyze and evaluate information in a systematic and logical manner.
It involves questioning assumptions,
Service orientation refers to a business approach that prioritizes the delivery of high-quality services to customers.
It involves focusing on meeting customer needs.
The pursuit of achieving desired outcomes.
Accountability refers to the state or condition of being held responsible for one’s actions, decisions Culture refers to the shared beliefs, values, customs, and behaviors that characterize a particular group of people.
It encompasses various aspects of :
The concept of business acumen refers to the ability to understand and apply key business principles and practices in order to make informed decisions.
The concept of collaboration refers to the act of individuals or groups working together towards a common goal
Communication is the process of exchanging information, ideas, and thoughts between individuals or groups through various
The concept of “courageous authenticity” refers to the act of embodying one’s true self in a brave and genuine manner
The concept of customer focus refers to an organizational approach that prioritizes meeting the needs and expectations of customers.
It involves understanding and anticipating
The concept of emotional intelligence, the ability to understand and manage one’s own emotions and effectively navigate interpersonal relationships, has gained significant attention in academic and professional circles.
It is recognized as a crucial factor in personal and professional success.
Influence, the capacity to persuade and motivate others towards a desired
The ability to solve problems, achieve results, and possess technical/functional skills are key attributes in an academic context.
Candidates whose skills, competencies, and experience align most closely with the aforementioned requirements will be extended an invitation to participate in an interview.