Kudough Call Centre Consultant

Division	Kudough
Business Unit	Call Centre
Minimum experience	Associate
Company primary industry	Financial Services
Job functional area	Customer Service
Location	Cape Town, Western Cape
Closing Date	31 December 2024

POSITION OVERVIEW: Kudough Call Centre Consultant

Kudough Credit Solutions is a credit bureau that has assisted over one million South African consumers in enhancing and sustaining a favorable credit score.
We have operated for 14 years, driven by our commitment to assist consumers and, crucially, to cultivate our workforce. We possess a committed team to instruct and guide our personnel towards accomplishment in their positions.

Are you energetic, confident, ambitious, self-driven, and a collaborative team member?
If you wish to aid South African consumers in enhancing their credit ratings, then APPLY NOW.

Kudough is recruiting a Call Centre Consultant to become a member of our Contact Centre team.
The selected applicant will manage inbound and outbound conversations to both Kudough and our partner clients to offer advise and promote products and services.

In the role of Kudough’s voice, you will act as a brand ambassador and primary liaison for our clients, delivering exceptional customer experiences that assist South African consumers in enhancing their credit status; advising them on financial objectives through tailored solutions and facilitating their financial well-being.

At Kudough, we provide solutions that transform lives, rather than only selling items.

PRINCIPAL DUTIES:

Financial Assessments – Evaluating a client’s financial requirements and delivering a customized financial solution, which encompasses, but is not limited to:
- Analyzing the client portfolio to offer a personalized solution that aids the client in enhancing and sustaining their credit standing.
- Evaluation of indebtedness.
- Evaluations of affordability.
- Financial planning support and advice.
- Debt counseling evaluations.
Sales Solutions – Marketing Kudough’s product range to new and existing clients while enhancing offerings for current clients (identifying the optimal product for each client).
- Conducting outbound calls for multiple campaigns to advocate the diverse benefits of Kudough.
- Managing inbound calls with prospects for upselling upon completion of probation.
- Recognizing and comprehending consumer requirements to deliver optimal solutions and experiences for the client.
- Provide precise information to clients to foster a reliable customer experience and maintain a high retention rate.
- Representing the partner brand and advocating the Kudough advantage to clients.
- Personal loans, retail credit cards, and loan consolidation proposals.
- Insurance advantages.
Client Services and Retention — Advocating the advantages of the Kudough Financial Wellness platform and facilitating client retention.
- Managing inbound and outgoing calls, as well as other communication channels from Kudough or partner clients.
- Facilitating the client’s customer journey to attain their objectives.
- Providing exceptional client service by assessing clients’ financial requirements.
- Delivering an exceptional client experience.
- Promoting Kudough products and services for additional sales.

What are the benefits for you?

We provide full-time job contracts that include a four-month probationary term.

You will join a dynamic team offering substantial growth and learning possibilities.

Prior to joining the team, you will participate in a 2 to 3 week job readiness and induction training session as part of your learning and development.

SUPPLEMENTARY ADVANTAGES:

Commissions available for earning Revenue and KPI objectives are met.
Ad hoc incentives
Rewards and Recognition program: this encompasses incentives associated with achieved KPIs.
Employment Operating hours: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM Monday through Friday
Work is prohibited on public holidays and weekends, unless when Key Performance Indicator targets are unmet.
Prospect for personal advancement, evolution, and security
Additional benefits following six months of employment encompass:
Company donation to AddaBit savings account
Company-funded Employee Careplan

ESSENTIAL CRITERIA:

Twelfth Grade
At least one year of sales experience
Comprehensive understanding of the financial services sector and the economy
Capability to autonomously address client inquiries and concerns
Collaborate efficiently with colleagues in a rapidly evolving setting. Demonstrate robust multitasking abilities and capacity to perform under duress.
Proficient computer literacy
Comprehensive grasp about Credit Bureaus
Professional expertise will be beneficial.