Tsebo is hiring

RECEPTIONIST

Details
Receptionist (TSE230207-5) – Tsebo
Closing Date
2023/02/14
Reference Number
TSE230207-5
Job Title
Receptionist
Business Unit / Division
Tsebo Facilities Solutions
Job Type Classification
Permanent
Location – Town / City
Johanesburg
Location – Province
Gauteng
Location – Country
South Africa

Detailed Description of Duties and Responsibilities Operational Delivery:

Examine the number of guests and customers who have arrived today.
Pay attention to the specific requirements for arrival and the meeting room.
Please provide information regarding the various amenities, locations, and venues.
Anticipate the needs of customers and establish a rapport with them.
Provide assistance with particular activities (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
Make yourself available to assist with the technical needs of the meeting room.
Send the feedback from customers to the Helpdesk, and then get back to customers and visitors with a resolution.

When it is necessary, escalate complaints that have not been resolved to the Manager.
Please keep the TFS call center apprised of any building maintenance issues daily.
Make sure that the required health and quality standards are met.
Make sure that each of the meeting rooms is set up according to the specifications provided by the client.
Carry out daily checks to ensure that the meeting room is spotless, that all of the chairs are in their proper locations, and that the cables are organized.
Conduct pre-use inspections of the AC and VC equipment.
Make certain that the water jugs are refilled on a regular basis throughout the course of the day and that clean glasses are always available for use.
Check that all of the white boards have been thoroughly cleaned, that the white board markers are in good working order, and that an eraser is readily available.
Condeco panels should be signed in and out depending on the circumstances.
After each meeting, check to see that the rooms have been cleaned and emptied of any debris.
After each meeting, you should make sure the tables are cleared off and the chairs are rearranged.
Please let the cleaning crew that is on duty in your area know about any issues with cleaning, including dustbins that are overflowing.
Please inform security of any lost property you find in the meeting rooms and hand it over to them.
At the very least, you should make sure that all bookings for your floor are noted and planned at least forty-eight hours before the meeting.

Concern for the Customer:

Collaborate with teams to cultivate and maintain a customer-focused attitude toward activities, focusing on those that contribute the most strongly to increasing customer lifetime value.
Interact with the customer in order to provide information and process requests in response to questions, concerns, and inquiries regarding products and services.
Carry out polls of customer contentment to ascertain whether or not customers are pleased with the goods and services offered.
Maintain current knowledge of business objectives within the environment; when necessary, provide advice on workplace management framework compliance and general changes.
Implementing processes and procedures in such a way as to maximize operational effectiveness and performance is an important goal to work toward.
Attend to and promptly resolve all inquiries from customers, or escalate concerns when appropriate.
Maintain timely communication and follow through on responses to all inquiries.

Conflict management and reporting:

You are responsible for preparing all weekly and monthly reports in a timely manner so that they can be submitted to your manager.
Keep all of the relevant records up to date and organized.
Compile and prepare the stats as directed by your manager at the appropriate times.

Standards of Behavior:

Take on any additional responsibilities that may be assigned to you by management that are designed to promote sustainability.
Work in a flexible manner when the occasion calls for it so that tasks can be completed that are not specifically outlined in the job description.
Accepting responsibility for one’s own actions or performance is important.
Through planned and coordinated efforts, promote the positive image of TFS and EY, as well as good corporate citizenship.
Observe the Policies and Procedures of the TFS’s Safety, Health, Environmental, and Quality (SHEQ) Management System insofar as they relate to this position.
Ensure that the TFS’s ethical values are followed at all times.

Abilities and Proven Capabilities

The Microsoft Office Suite
A familiarity with the various pieces of machinery, supplies, and vendors utilized in the management of facilities.
Proven experience as a Concierge
A familiarity with the standards used in the hospitality industry
English fluency is required, and knowledge of any additional languages is a desirable bonus.
The ability to use computers
An approach that is both customer-focused and professional.
A persona that is friendly and outgoing.
Exceptional capacities for verbal and written communication
Superior capabilities in the areas of organization and time management
Hospitality and a focus on the needs of the customer
Emotional intelligence is the capacity to collaborate effectively with coworkers who exhibit distinct patterns of behavior and interaction.