Pretoria, Gauteng
Permanent
Posted 02 January 2025 – Closing Date 08 January 2025
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Job Details
Division
Clubs Gauteng North
Business Unit
Hatfield
Minimum experience
Entry Level
Company primary industry
Health, Wellness and Fitness
Job functional area
Other
Job Purpose…
The Service Ambassador is in charge of offering great in-club member experiences by utilizing the various tools and platforms in places such as our service/reception area, fitness floor, studios, swimming facilities, and extended lounge areas. This role is critical in interacting with our members throughout the various club services as well as online. This role serves to retain our members by providing everyday interaction and engagement.
Your Duty and Responsibilities…
- Conducting Front of House Duties
- Control access to the facility.
- Communicate and provide information to employees, members, and prospective members.
- Fulfill member needs and experiences from entry to exit.
- Comply with operating standards, administrative policies, and procedures.
Engaging with members.
- Deliver excellent customer service (experiences) throughout the club to meet NPS and member satisfaction score targets.
- Enhance digital communication with members throughout our various platforms as our digital offering grows.
- Exposing members to online or digital fitness offerings that are personalized or adjusted to individual member needs.
- Manage members
- Develop member relations.
- Handle complaints for each member or incident.
- Assist members in our fitness efforts (events) to improve member satisfaction.
Delivering the Member Floor Experience.
- Promote safe exercise.
- Manage members’ adherence to club rules and standards.
- Manage members’ adherence to safety protocols.
- Maintain cleanliness on the floor.
Participate in ongoing training and self-development.
Our Minimum Requirements…
- Grade 12 or NQF Level 4 equivalent.
- Successful completion of Reception Academy.
- Excellent comprehension and knowledge of digital platforms.
- Solid understanding of Virgin Active exercise experiences.
- A thorough understanding of the client journey and the ideal consumer experience
- Clear understanding of club regulations, operational standards, and safety protocols.
- Minimum of 12 months experience in a face-to-face customer service role
- Proven competence to answer member questions and queries.
- Embrace the business values.
- focused on people
- Passionate about exercising.
We want you to have…
- Adaptability (must be able to adapt to a constantly evolving environment)
- Be interested (you must be willing to strive; embrace opportunities to learn and grow).
- Have a mindset of winning (must be prepared to go above and beyond to achieve success).
- Must be eager to succeed.
- A dedication to enhancing people’s lives.
- A growth attitude.
- The ability to function autonomously.
- Trustworthiness (must always do the right thing)
- We are driven by creating magical moments for our members.
- Being able to make decisions while accepting accountability and responsibility for such actions.
- Action orientation
- Conduct First Aid (valid First Aid Level 1 certificate).
- Excellent relationship-building abilities
- Problem-solving skills
- Good communication skills.
- Ability to resolve conflict.
We would love for you to have…
- Wellness knowledge goes beyond the health club.
- The ability to make swift, courageous decisions.
- The capability to be nimble.
- The ability to work collaboratively.
- High Interpersonal Skills (EQ)