SABC CAREER
Position: Systems Operator
Division: Technology
Department: Information Technology
Scale Code: 404
Report Line: Shift Leader
Position ID: 60018226
CLOSING DATE: `15 November 2022
Main cause of Position:
To furnish fine and environment friendly scheduling of batch applications and server movements tasks, backup media administration and Operation of pc room gear to make certain a reliable, stable, and impervious utility and hardware surroundings for SABC enterprise structures in line with enterprise requirements.
Key Accountabilities:
Development and Implementation of Strategy
Collaborate with the splendid inner departments and exterior clients to determine and suggest applied sciences that assist the commercial enterprise wants and / or consumer requirements.
Hands-on technical participation for complicated infrastructure implementation, device enhancements and operational troubleshooting.
Ensure compliance to Recovery Point Objectives (RTOs) and Recovery Point Objectives (RPOs).
Business Operational Efficiency
Manage non-public phone and web use to limit irregular, fruitless and wasteful expenditure in the division.
Adhere to Time Management and attendance as per shift roster.
Utilise group participants to make certain transport in line with degree of competencies.
Identify improvement areas and in time submission for inclusion in PDP and WSP in accordance with client request, SOP’s and run sheets.
Process on line and off-line batch processing of all machine messages in line with purchaser needs.
Execute scheduled and advert hoc tasks.
Monitor batch processing and device messages to make certain full compliance with client requirements and SABC standards.
Escalate all activities to applicable stakeholders.
Record incidents on Incident Management register.
Sign off requests and batch run sheets.
Execute requests on the run-sheet.
Escalate activities to applicable stakeholders.
Vault back-up tapes of the preceding night time of all systems.
Store back-up tapes in accordance to laid down procedures.
Maintain up to date information of backup documentation to be without difficulty retrievable/ handy to make certain profitable Disaster Recovery.
Dispose of inaccurate tapes in strict adherence to SABC procedure.
Print reviews in accordance to specific requirements and in line with consumer requirements.
Update documents of manipulate listing for print requests.
Monitor printing to make sure full compliance with purchaser necessities and SABC standards.
Print distinctive varieties to laid down technique and consumer request e.g., income slips, IRP5.
Cut, burst and fold of printouts to request.
Execute housekeeping to make sure easy and secure workplace environment.
Monitor environmental prerequisites and become aware of deviations.
Respond to emergency indicators e.g., alarms, fire, temperature alerts.
Escalate emergency prerequisites to Shift chief or subsequent degree of reporting line.
Record incidents in accordance to laid down procedures.
Monitor Systems availability to gain 99.98% uptime.
Report and logging of all structures faults.
Backup all structures in the Computer room.
Execute Job sheets.
Comply with wellknown operational system and adherence to set best standards.
Provide technical, operational aid and advice.
Governance Risk and Compliance
Participate in Disaster Recovery format evaluations and help in annual catastrophe restoration testing.
Execute proactive remediation of deviations to anticipated outcomes.
Adhere to set satisfactory standards.
Operate in line with ITIL high-quality practice.
Calculate, put together & post timesheets, additional time claims in accordance with Company policy.
Monitor planned/ unplanned leave.
Reduce cellphone net expenses.
Stakeholder Management
Participate in weekly group meetings.
Participate in month-to-month conferences with carriers when required.
Provide correct comments and reporting.
Provide guidance, information, capabilities development, and hassle solving.
Execute carrier delivery, client needs, support, advice, information.
Contribute to attaining SLA targets.
Log faults to the supplier and make comply with till the fault is resolved.
Leadership and People Management
Managing very own overall performance and development.
Assist with organising lengthy phrases group goals, reporting mechanisms, maturity models, and a roadmap for persistent application improvements.
Meet IT overall performance & first-rate standards.
Participate in formal opinions performed bi-annually per IT unit group member in accordance with SABC Performance Management Policy
Compile Individual Development Plan (IDP) for your self annually.
Participate in Individual coaching, counselling, and mentoring carried out on an ongoing foundation to meet character improvement needs
Minimum Requirements:
Relevant IT NQF Level 5 qualification.
2 years applicable operational associated experience inside IT company environment.
Advantage:
Problem Solving Skills
Computer Literacy
Communicating effectively
Operations and Control
Knowledge:
Understanding of core SABC business
Understanding of Infrastructure satisfactory practice
Understanding & utility of records science nice exercise (including platforms, applications, security, etc)
Knowledge & appreciation of all applicable Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc
Ability to furnish Technical/Operational Support
Understanding of brand new technological traits inside broadcast/IT environment
Knowledge & grasp of new Database and Operating Systems tendencies and convergence
Knowledge and grasp of relevant software program applications
Knowledge & appreciation of float diagrams
Knowledge & appreciation of IT infrastructure and architectures
Ability to provoke root motive evaluation of excessive affect platform and software scenarios
Ability to supply superb options to fulfill commercial enterprise requirements
Good expertise and perception of purchaser service
Knowledge and appreciation of troubleshooting
Knowledge and perception of Incident Management System
Knowledge and grasp of structures hardware e.g. servers, mainframes, High Volume Laser printing, etc.
Knowledge and perception of emergency indicators e.g. alarms, fire, temperature
Knowledge, understanding, writing and studying of job manage language (JCL) on mainframe
Understanding of structures hardware e.g. Servers and mainframes.
Intermediate know-how and perception of bother shooting.