Page 2 : Customer Service Supervisor X3
Hollywoodbets
Durban, KwaZulu-Natal
Full Time
Posted on 22 August 2022 – Due Date 30 August 2022
Work Details
Least experience
Partner
Organization essential industry
Betting and Casinos
Work utilitarian region
Client assistance
Expected set of responsibilities
Hollywoodbets have energizing open doors for Customer Service Supervisors (Inbound) to be based at our Umhlanga office in Durban. This position is answerable for the day to day administration of the Customer Service Team and guaranteeing that client care SOP is constantly finished and kept up with. Guaranteeing Departmental KPI’s are accomplished against set recommended targets.
Least Requirements:
Client assistance experience.
Call focus insight
Beneficial:
At least 6 – a year Supervisory encounter.
Obligations:
Guarantee that assets are prepared to successfully manage wagering or result enquiries, account data questions, and housing grievances and additionally other client care drives.
Guarantee consistence with organization strategy and guarantee that all interior control methodology are followed.
Report on deviations to methodology and restorative activities.
Guarantee that the group shows great client assistance standards in their dealings with clients and other interior Team Members/Departments/Branches.
Guarantee the division is ideally staffed consistently (Accurate Rostering of the division).
Survey interior control methodology to guarantee that controls are set up to oversee staff/staff responsibility and to be supportive of dynamic in overseeing and featuring possible worries.
Guarantee that the organization brand and picture is advanced through magnificent client assistance.
Distinguish underlying drivers of client questions and take a gander at ways and drives to decrease explicit client inquiries where suitable, in light of the idea of the question.
Guarantee inquiries are settled fortuitously and at point of call where conceivable (first call goal).
Guarantee quality targets are accomplished and intercessions are carried out to increment quality where there are deficiencies.
Distinguish manners by which to expand inspiration and collaboration and to cultivate a positive workplace.
Survey preparing needs persistently.
Direct execution survey with the Team Members.
Carry out methodologies to oversee staff direct and guarantee lackluster showing methodology/disciplinary cycles are followed reliably where required.
Month to month criticism meeting announcing, pattern revealing, asset the executives detailing and so forth.
Work intimately with different divisions, for example, Mobile, FICA, Outbound and Quality Assurance to figure out the conditions that exist between offices, if any.
This is a place of trust and high moral guidelines are normal inside this job.
Whatever other specially appointed obligations that may be required.
Abilities and Competencies:
Magnificent correspondence and relational abilities.
Extraordinary Leadership abilities.
Noteworthy preparation, authoritative and time usage abilities.
Exhibits extraordinary tender loving care.
Resilient People Management abilities and critical thinking abilities.
Great report composing abilities. (Verbal and composed).
If it’s not too much trouble, be prompted that would it be a good idea for you not be reached in something like 30 days, compassionately believe your application to be fruitless.
CLICK BUTTON BELOW AND GO TO THE RECRUITMENT SITE
SEE PAGE 3 : Reconciliation Clerk ( X3)